Where public safety professionals are made — and proven.
Matcom University delivers complete courses, recorded learning, server-graded examinations and verifiable credentials across 9-1-1 communications, dispatch, emergency medical, emergency management, security and leadership.
Figures are calculated live from published course records. 2 additional courses are in faculty review.
Complete instruction
Orientation, syllabus, lessons, knowledge checks, assignments, practice and final exams — every step recorded.
ECC Simulator
Fictional call-intake and dispatch scenarios with timestamped events and instructor after-action review. Training equipment only.
Verifiable credentials
Certificates of Completion and Diplomas of Professional Development with QR verification, revocation and audit history.
Program pathways
Each program groups required courses into a pathway that ends in a Diploma of Professional Development and a full course supplement. Hours shown are calculated from the courses themselves.
FH-PS-100 · Security and Protective ServicesFair Housing & Resident Rights for Public Safety Professionals
Enrolling now4 required courses · 16 hours · View courses
Fair Housing & Resident Rights for Public Safety Professionals
Four courses (FH-PS-101 to FH-PS-104), 16 institutional professional-development hours. Matcom University institutional professional development. Not HUD, MCCR, MPCTC or other external approval, not legal licensure and not authorization to practice law. Legal instruction requires qualified legal or compliance review before publication.
- FH-PS-101 Fair Housing Foundations for Public Safety · 4 h
- FH-PS-102 Disability, Accommodations & Accessible Response · 4 h
- FH-PS-103 Resident Enforcement, Emergency Calls & Nonretaliation · 4 h
- FH-PS-104 Documentation, Complaint Response & Supervisory Accountability · 4 h
PRG-CTP-01 · Certification and Test PreparationEmergency Communications Test Readiness Program
Enrolling now2 required courses · 29.5 hours · View courses
Exam preparation
Emergency Communications Test Readiness Program
Professional development only. Exam preparation, not certification. Matcom University provides professional development and preparation for the real state and national board exams. We do not issue state or national certifications or licenses (APCO, NENA, NREMT, MIEMSS, FEMA, or state 9-1-1, EMS, or dispatch credentials).
Emergency Communications Test Readiness Program — a Matcom University professional development pathway.
- MU-CTP-101 APCO Test Readiness · 14.5 h
- MU-CTP-102 NENA Test Readiness · 15 h
PRG-ECC-01 · 9-1-1 Emergency Communications Academy9-1-1 Emergency Communications Academy
Enrolling now4 required courses + 1 elective · 65.5 hours · capstone · View courses
Exam preparation
9-1-1 Emergency Communications Academy
Professional development only. Exam preparation, not certification. Matcom University provides professional development and preparation for the real state and national board exams. We do not issue state or national certifications or licenses (APCO, NENA, NREMT, MIEMSS, FEMA, or state 9-1-1, EMS, or dispatch credentials).
Dispatch pathway: 9-1-1 Call Taker Academy (MU-ECC-101), Emergency Communications Dispatcher (911DP-01), and Public Safety Dispatcher (MU-PSD-201), plus at least one Police, Fire, or EMS Dispatch Specialist course and an instructor-reviewed ECC Simulator capstone. Graduates earn a Diploma of Professional Development and a course supplement. This program prepares you for official certification examinations; Matcom does not issue APCO, NENA, or state telecommunicator certification.
- MU-ECC-101 9-1-1 Call Taker Academy · 18.5 h
- 911DP-01 Emergency Communications Dispatcher · 13.5 h
- MU-PSD-201 Public Safety Dispatcher · 19 h
- MU-ECC-201 Telecommunicator Wellness and Resilience · 14.5 h
Choose at least 1
- MU-PD-401 Police Dispatch Specialist · 14.5 h
- MU-FD-401 Fire Dispatch Specialist · 14.5 h
- MU-ED-401 EMS Dispatch Specialist · 14.5 h
Capstone: ECC Simulator capstone: complete and pass an instructor-reviewed simulator scenario
Program page, outcomes & schedulePRG-ECC-02 · Call Taker Academy9-1-1 Call Taker Academy Program
Enrolling now3 required courses + optional electives · 47.5 hours · View courses
Exam preparation
9-1-1 Call Taker Academy Program
Professional development only. Exam preparation, not certification. Matcom University provides professional development and preparation for the real state and national board exams. We do not issue state or national certifications or licenses (APCO, NENA, NREMT, MIEMSS, FEMA, or state 9-1-1, EMS, or dispatch credentials).
9-1-1 Call Taker Academy Program — a Matcom University professional development pathway.
- MU-COM-101 Professional Communications for Public Safety · 14.5 h
- MU-ECC-101 9-1-1 Call Taker Academy · 18.5 h
- MU-ECC-201 Telecommunicator Wellness and Resilience · 14.5 h
Optional electives
- MU-ECC-301 Communications Training Officer (CTO) Program · 14.5 h
- MU-ECC-202 Crisis and Suicide Call Handling · 14.5 h
- MU-ECC-203 Next Generation 9-1-1 and Text-to-9-1-1 · 14.5 h
- MU-ECC-204 Critical Incident Call Handling · 14.5 h
- MU-ECC-205 Radio Communications and Fireground Procedures · 14.5 h
- MU-ECC-206 Accessibility and Language Services in 9-1-1 · 14.5 h
- MU-ECC-207 Quality Assurance for Communications Centers · 14.5 h
- MU-ECC-208 Legal Liability and Records for Telecommunicators · 14.5 h
PRG-EMA-01 · Emergency Management AcademyIncident Command and Emergency Management Program
Enrolling now2 required courses · 31.5 hours · View courses
Incident Command and Emergency Management Program
Incident Command and Emergency Management Program — a Matcom University professional development pathway.
- MU-ICS-301 Incident Command System Training · 14.5 h
- MU-EMA-201 Advanced ICS and Emergency Management · 17 h
PRG-EML-01 · Emergency Medical and Lifesaving TrainingField Lifesaving Response Program
Enrolling now2 required courses + optional electives · 50 hours · View courses
Exam preparation
Field Lifesaving Response Program
Professional development only. Exam preparation, not certification. Matcom University provides professional development and preparation for the real state and national board exams. We do not issue state or national certifications or licenses (APCO, NENA, NREMT, MIEMSS, FEMA, or state 9-1-1, EMS, or dispatch credentials).
Field Lifesaving Response Program — a Matcom University professional development pathway.
- MU-FLER-101 Field Lifesaving and Emergency Response · 30 h
- MU-AFTLR-201 Advanced Field Trauma and Lifesaving Response · 20 h
Optional electives
- MU-CTP-201 EMT and Paramedic National Exam Readiness · 15.5 h
- MU-EMS-101 Anatomy, Physiology and Medical Terminology for EMS · 15 h
PRG-HSP-01 · Security and Protective ServicesHospital Security, EMTALA-Aware Response & Environment-of-Care Documentation
Enrolling now2 required courses · 16 hours · View courses
Hospital Security, EMTALA-Aware Response & Environment-of-Care Documentation
Two connected courses (HSP-101, HSP-102), 16 proposed institutional training hours. Matcom University institutional training. Proposed institutional training hours, not externally approved continuing-education credit. Not EMTALA certification, Joint Commission certification, professional licensure or proof of hospital accreditation. Requires hospital clinical, compliance and safety leadership review before activation for staff.
- HSP-101 EMTALA-Aware Hospital Security Response · 8 h
- HSP-102 Hospital Environment-of-Care and Physical Environment Documentation · 8 h
PRG-IDS-01 · Instructor Development SchoolInstructor Development Program
Enrolling now2 required courses + optional electives · 31 hours · View courses
Instructor Development Program
Instructor Development Program — a Matcom University professional development pathway.
- MU-IDS-101 Instructor Development Program · 16.5 h
- MU-COM-101 Professional Communications for Public Safety · 14.5 h
Optional electives
- MU-ECC-301 Communications Training Officer (CTO) Program · 14.5 h
PRG-LDR-01 · Leadership AcademySupervisory & Leadership Academy (MU-SUP-301)
Enrolling now6 required courses + optional electives · 90 hours · capstone · View courses
Supervisory & Leadership Academy (MU-SUP-301)
Six progressive levels: Supervisor I, Supervisor II, Senior Supervisor, Watch Commander, Manager, and Executive Leadership, each with modules, scenarios, and practical evaluations. Elective: the 9-1-1 Supervisor Program (MU-911-SUP-401) gives 9-1-1 Emergency Communications Academy graduates a communications-specific route into the academy; if passed it is listed on the diploma supplement and its hours count toward the program. Professional development; not a specific law enforcement, fire, or EMS supervisory certification.
- MU-SUP-301-L1 Supervisor I · 16.5 h
- MU-SUP-301-L2 Supervisor II · 14.5 h
- MU-SUP-301-L3 Senior Supervisor · 15 h
- MU-SUP-301-L4 Watch Commander · 14.5 h
- MU-MGT-101 Public Safety Management Foundations · 14.5 h
- MU-ELI-101 Executive Leadership in Public Safety · 15 h
Optional electives
- MU-911-SUP-401 9-1-1 Supervisor Program · 14.5 h
- MU-ECC-207 Quality Assurance for Communications Centers · 14.5 h
- MU-MGT-201 Public Information Officer Fundamentals · 14.5 h
- MU-MGT-202 Public Safety Budgeting, Grants and Staffing · 15 h
Capstone: Leadership capstone project approved by program director
Program page, outcomes & schedulePRG-PA-CON-01 · Security and Protective ServicesPennsylvania Constable Professional Development Program
Enrolling now15 required courses · 320.5 hours · View courses
Pennsylvania Constable Professional Development Program
MU-PA-CON-101, MU-UOF-101 and MU-PA-CON-102 to 114. Matcom University supplemental professional development. Completion does not replace PCCD/CETB-required training, confer Pennsylvania constable certification, or establish firearms qualification.
- MU-PA-CON-101 Pennsylvania Constable Professional Development (Supplemental) · 42.5 h
- MU-UOF-101 Use of Force, De-escalation, and Accountability · 43 h
- MU-PA-CON-102 Pennsylvania Criminal Law and Title 18 · 18.5 h
- MU-PA-CON-103 Civil Process, Judicial Documents, and Court Procedures · 18 h
- MU-PA-CON-104 Warrants, Arrest Authority, and Constitutional Limits · 18.5 h
- MU-PA-CON-105 Custody, Prisoner Transportation, and Welfare · 18 h
- MU-PA-CON-106 Court Security and Emergency Coordination · 18 h
- MU-PA-CON-107 Conduct, Ethics, and Financial Accountability · 18 h
- MU-PA-CON-108 Crisis Intervention, Disability Awareness, and De-escalation · 17.5 h
- MU-PA-CON-109 Emergency Care Strategies for Constables · 17.5 h
- MU-PA-CON-110 Judgmental Use of Force: Pennsylvania Applications · 19 h
- MU-PA-CON-111 Strategic Threat Groups: Recognition, Bias Prevention, and Reporting · 18 h
- MU-PA-CON-112 Reports, Evidence, Testimony, and Records · 18 h
- MU-PA-CON-113 County Court Rules and Municipal Ordinance Supplement · 18 h
- MU-PA-CON-114 Integrated Capstone and Practical Competency Review · 18 h
Published courses
Every course open for enrollment, including standalone courses outside a program pathway.
Emergency Communications Dispatcher
9-1-1 Emergency Communications Academy
Emergency Communications Dispatcher (911DP-01) prepares public safety telecommunicators to move from call intake to the dispatch position. Learners study the dispatcher's role and legal duties, convert caller information into complete CAD incidents, select and assign units, run clear radio traffic, and protect responders through disciplined status keeping and emergency-signal handling. The course follows the Matcom Learn, Practice, Prove model: instruction and demonstration, applied scenario and CAD exercises, and a written examination plus instructor-observed scenario evaluation. The passing standard is 80% on the final examination and 100% on critical safety items. The course counts toward the 9-1-1 Emergency Communications Academy diploma and requires annual recertification through continuing education.
Exam preparationFair Housing Foundations for Public Safety
Security and Protective Services
Fair Housing Foundations for Public Safety (FH-PS-101) helps security and protective services professionals recognize how everyday patrol, access control, complaint handling and rule enforcement can affect residents' equal use and enjoyment of housing. Learners study the purpose of the federal Fair Housing Act and its seven protected classes. They then compare Maryland protections and learn why local requirements, such as Baltimore City's, must be confirmed with a verified jurisdiction reference sheet. The course separates the authority of police, special police, private security and property management. It trains learners to apply rules based on documented conduct and lawful authority, escalate discriminatory instructions, and avoid stereotypes. Four modules end with fictional case exercises and a 15-question assessment. This is Matcom University institutional professional development. It is not HUD, MCCR, MPCTC or other external approval, not legal licensure and not authorization to practice law. Legal content requires qualified legal or compliance review before publication, and local policy review is required before any form is used operationally.
Disability, Accommodations & Accessible Response
Security and Protective Services
Disability, Accommodations & Accessible Response (FH-PS-102) prepares security and special police professionals to recognize disability-related access needs in residential and housing-related settings and to respond respectfully within the limits of their authority. Learners distinguish fair housing obligations from other accessibility requirements, identify accommodation requests that surface in ordinary conversation, record and route them promptly to the authorized decision-maker, and avoid promising, approving, or denying anything outside assigned authority. The course also covers assistance animals, individualized safety review based on observed facts, and the limits of an officer's role in documentation. Scenario work addresses accessible entrances, challenged caregivers, noise complaints, and animal disputes, followed by a 15-question assessment. All people, properties, and cases are fictional. This is Matcom University institutional professional development; it is not HUD, MCCR, MPCTC, or other external approval, is not legal licensure, and is not authorization to practice law. Legal content requires qualified legal or compliance review before publication, and local policy review is required before any form is used operationally.
Resident Enforcement, Emergency Calls & Nonretaliation
Security and Protective Services
Resident Enforcement, Emergency Calls & Nonretaliation (FH-PS-103) prepares security and protective services personnel to enforce property rules fairly, act only within verified authority, and protect residents' ability to seek emergency help. Learners distinguish residents, authorized occupants, guests, and others, document the factual and legal basis for restrictions, and route disputed occupancy questions to the proper decision-maker. The course explains why possession disputes require civil process, why security staff never assist lockouts or removals without verified legal process, and how to respond to immediate threats within lawful authority. It also covers recognizing domestic violence, dating violence, sexual assault, and stalking concerns, protecting sensitive survivor information, and identifying interference, intimidation, and retaliation using federal and Maryland sources. All people, properties, and cases are fictional. This is Matcom University institutional professional development, not HUD, MCCR, MPCTC, or other external approval, not legal licensure, and not authorization to practice law; qualified legal or compliance review is required before publication.
Documentation, Complaint Response & Supervisory Accountability
Security and Protective Services
This Matcom University course prepares security and special police personnel and their supervisors to document incidents, receive fair housing complaints, and review enforcement decisions in residential settings. Learners practice writing objective reports that separate observation, allegation, and conclusion, preserving evidence under employer policy and legal hold, and receiving discrimination complaints respectfully without demanding proof. The course distinguishes federal, Maryland, and Baltimore City sources and teaches routing through approved channels with current agency referral information, always directing learners to verify filing deadlines before relying on them. Supervisory modules cover comparing treatment of similar incidents, examining visitor bans, removals, and ID demands, spotting patterns without treating statistics alone as proof, correcting post orders, and documenting nonretaliation measures. A fictional capstone and 25-question final examination close the course. This is Matcom University institutional professional development; it is not HUD, MCCR, MPCTC, or other external approval, not legal licensure, and not authorization to practice law. Legal content requires qualified legal or compliance review before publication.
EMTALA-Aware Hospital Security Response
Security and Protective Services
HSP-101 prepares hospital security officers, dispatchers, supervisors and safety personnel to protect patients, visitors and staff while supporting timely access to emergency care. Learners study the security role and its limits, core EMTALA concepts at a non-clinical level, the arrival response sequence, de-escalation, refusals and departures, police encounters, and objective documentation. The course emphasizes that security staff observe, protect, communicate and escalate, but never perform clinical triage, medical screening, stability determinations, clinical holds, or discharge and transfer decisions. Content uses Physical Environment (PE), formerly environment of care (EC), terminology, and legacy EC and LS document references remain familiar to many staff. All cases are synthetic. Matcom University institutional training; proposed institutional training hours, not externally approved continuing-education credit. This is not EMTALA certification, Joint Commission certification, professional licensure or proof of hospital accreditation. Hospital clinical, compliance and safety leadership must review content and map local policy and licensed standards through an authorized administrator before activation for staff.
Hospital Environment-of-Care and Physical Environment Documentation
Security and Protective Services
HSP-102 prepares hospital security and protective services personnel to recognize physical environment hazards, document rounds, report deficiencies, track corrective action to verified closure, and record emergency exercise after-action findings. Learners use Physical Environment (PE), formerly environment of care (EC), terminology while recognizing that legacy EC and Life Safety (LS) references remain familiar. The course supports observation and reporting; it does not replace technical inspection, clinical environmental assessment, or the judgment of qualified facilities, infection prevention, nursing or safety professionals. Security staff never perform clinical triage, medical screening, stability determinations, clinical holds, discharge or transfer decisions [Training-platform rule]. Inspection schedules, drill frequencies and risk rankings must be configured from verified requirements and approved hospital policy [Hospital policy — configure locally]. This is Matcom University institutional training with proposed institutional training hours, not externally approved continuing-education credit. It is not EMTALA certification, Joint Commission certification, professional licensure or proof of hospital accreditation, and it requires hospital clinical, compliance and safety leadership review before activation for staff [Training-platform rule].
9-1-1 Supervisor Program
9-1-1 Emergency Communications Academy
The 9-1-1 Supervisor Program prepares experienced telecommunicators and newly appointed leads to move from individual call-taking excellence to team-level leadership in the emergency communications center. Participants examine the shift in role, authority, and accountability; practice floor management during routine and surge conditions; apply quality assurance data to coaching and documentation; and build habits that protect staff wellness and keep operations running during outages. Course content aligns with publicly available doctrine such as NIMS and consensus standards from NENA, APCO, and NFPA, while repeatedly directing learners to their own agency policies, labor agreements, human resources guidance, and legal counsel where those govern. Learners complete two applied assignments that produce a shift operations plan and a coaching and documentation portfolio they can adapt for their own centers. No medical content is taught; the focus is leadership, operations, and people management.
Exam preparationAdvanced Emergency Medical Technician Pathway (Educational/Preparatory)
Emergency Medical and Lifesaving Training
Advanced EMT Pathway (Didactic Foundations) gives licensed EMTs a structured, instructor-guided review of the knowledge that underpins Advanced EMT practice. Five modules cover scope of practice and medical direction, applied physiology of oxygenation, ventilation, and perfusion, pharmacology and vascular access principles, assessment-driven management of medical emergencies, and trauma and special-population care. The emphasis is on clinical reasoning, medication safety, dose calculation, and clear documentation and handoff. The course is didactic only. It includes no psychomotor skills instruction or verification. It does not replace a state-approved AEMT education program, the required clinical hours, the NREMT AEMT examinations, or state licensure. Content follows national documents, but local protocols, state scope of practice, and medical direction always determine what an AEMT may do in a given system.
Exam preparationAdvanced Field Trauma and Lifesaving Response
Emergency Medical and Lifesaving Training
Advanced Field Trauma and Lifesaving Response prepares emergency medical, fire, law enforcement, security, and field operations personnel to deliver rapid, systematic care to seriously injured patients before definitive care is available. Learners build on basic first aid and bleeding-control awareness. They apply a structured approach to scene safety, hemorrhage control, airway and breathing management, circulation support, hypothermia prevention, and transport decisions. The course emphasizes tourniquet application, wound packing, chest injury recognition, burn and blast considerations, multi-casualty triage, and clear patient handoff reporting. Learners also analyze how care changes across threat environments, using tactical emergency casualty care concepts and Incident Command System communication. Online content covers decision-making, physiology, and documentation. Hands-on skills must be validated separately by a qualified instructor. All clinical actions are framed within the learner's certification level, scope of practice, local protocols, and medical direction.
Exam preparationEthics and Professional Conduct (Continuing Education)
Continuing Education
This continuing education course refreshes the ethical foundations of public safety, emergency communications, emergency management, security, and leadership work. Participants examine why public trust is the central asset of every agency, how principles such as integrity, impartiality, confidentiality, and accountability translate into daily decisions, and how conduct on and off duty can affect an agency's credibility. Using a structured decision-making model, learners analyze realistic dilemmas involving conflicts of interest, gifts, sensitive information, social media, fatigue, peer pressure, and the duty to report misconduct. The course emphasizes practical judgment over memorization. Participants practice identifying competing obligations, consulting policy and supervisors, documenting decisions, and speaking up constructively. Local agency policy, labor agreements, and applicable law always govern specific requirements, and learners are guided to locate and interpret their own agency's standards. The course closes with a personal professional conduct commitment that each participant can carry back to the workplace.
Professional Communications for Public Safety
Communications Academy
Professional Communications for Public Safety introduces the core communication skills that telecommunicators, dispatchers, first-line responders, and support staff use every shift. Learners examine how messages succeed or fail, then practice active listening, plain language, and concise radio and telephone message structure. The course moves into objective written documentation, showing how to separate observed facts from opinion and build clear, chronological narratives that withstand review. Learners then connect individual technique to the wider system through National Incident Management System communications principles, interoperability, and interagency information sharing. Final topics address maintaining clarity under stress and fatigue, protecting confidential information, and communicating ethically with colleagues and the public. Activities are scenario based and written, and learners are encouraged to compare course models with their own agency policies, which always govern local procedures, call-handling protocols, and approved terminology.
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